Douglas Coupland on how we fell out of love with phone calls

Yesterday I found myself emailing to arrange a phone call with someone in New York. I suggested a number of times that worked on my end — could they perhaps choose one or suggest their own times? And then it dawned on me: arranging to speak with people on the phone these days feels a lot like arranging with a hygienist to get your teeth cleaned. It has to be done, let’s just get it over with. Nobody likes speaking on phones any more. When did this happen? Why did this happen?